COVID-19 and Production

A Statement from Pharmacy Medical on Production

We thank all our customers for their patience and understanding during this uncertain time.

As we write this post on the 5th June 2020, we have just shipped the last of the IV poles ordered through NHS Supply Chain in support of the fight against covid-19. Loading the second lorry before it headed off to NHS Supply Chains warehouse it occurred to us what we have produced over the past 8 or so weeks.

Although we are still busy manufacturing medical equipment, the rush of COVID orders have now slowed. We have supported NHS and their Nightingale hospitals to the best of our ability supplying IV poles, trolleys, Controlled Drugs Cabinets and Medicine Cabinets amongst other equipment.

Doing the maths on our IV poles, we have figured we have used at least:

• almost 30 tonnes of stainless steel
• approx. 4 miles of tube
• roughly 1 mile of bar
• over 15 thousand castors
• around 15 thousand bolts and approximately 32 thousand nuts.

and we’re still counting.

Once again we thank you all for you support and patience. Whilst we have cleared the backlog of these orders, now starts the mammoth job of re-stocking. The COVID orders literally cleared all our stock and more besides. So now starts the task of re-stocking to enable us to offer the service that we are well renowned for.

So in the mean time, please be aware that our lead times may be longer than usual, and we still encourage you to get in touch if you require your order urgently.

 

 

Once again, we thank you for your continued support during this time.

Kind Regards,

The Pharmacy Medical Team.

We hope you all are keeping safe in these unfortunate circumstances and thank you for your continued support.

If you have any queries regarding any of the above, please feel free to contact our support team on +44 (0) 1623 559966

COVID-19 and Production

A Statement from Pharmacy Medical on Production

We thank all our customers for their patience and understanding during this uncertain time.

Due to the nature of the products we manufacture, we are experiencing extreme demand for our goods and services. As a result, we have had to limit the products we will be manufacturing for the month of April at least.

If the product you require is not on the list below and is required urgently, please contact us to discuss a lead time.

If the product you require is on the list below, we encourage you to get in touch to discuss delivery timescales.

Pharmacy Medicals COVID-19 List:

Controlled Drugs Cabinets:

• CDC100
• CDC001
• CDC002
• CDC1010
• CDC1012
• CDC1020
• CDC1030
• CDC1040
• CDC1050
• CDC101S
• CDC102S
• CDC103
• CDC203
• CDC204

Medicine Cabinets:

• MED100
• MED200
• MED230
• MED250
• MED300
• MED350
• MED401
• MED402
• MED403
• MED404

Drugs Trolleys:

• PM220
• PM650
• PM655

CareKarts

• All Products

IV / Infusion Stands

• All Products

We will endeavour to clear the backlog of products not on this list that are already on order. And dispatch any new orders for products not on this list received. However lead times could be significantly affected.

Once again, we thank you for your continued support during this time.

Kind Regards,

The Pharmacy Medical Team.

We hope you all are keeping safe in these unfortunate circumstances and thank you for your continued support.

If you have any queries regarding any of the above, please feel free to contact our support team on +44 (0) 1623 559966

COVID-19 and Palletised Deliveries

A Statement from our couriers re palletised deliveries

The below is the latest correspondence from our pallet network re the affects of COVID-19 on delivery times.

We are hearing day by day that an increasing amount of HGV drivers are going into self-isolation across the UK. This won’t, ‘might’ have an impact to service, it absolutely, undoubtedly will. It is important for me to let you know what we can expect over the coming weeks in regards to freight movement.

What we are expecting:

We would expect that delays to normal service will happen, initially we would expect to see ‘Economy’ freight moving from 48 hours to a range of 48-96 hours depending on location, lock-downs and movement controls. We would expect to see ‘Next Day’ freight moving from a fixed 24-hour delivery to a range of 24-48 hours, again based on location, lock-downs and movement restrictions. ‘Timed’ services I would expect will always take priority, however realistically I would foresee these services just becoming a ‘Premium’ offering and would aim to be delivered within a 24 hour to 36-hour window.

What can you do to help the situation?

It would be futile and disappointing for all customers to send freight on a ‘Timed’ Service as a saturation of this service would result in disappointment for you and your customers. We would not be able to refund any failed services during this period. We would suggest any freight that is sent to be on standard services ‘Next-day’ and ‘Economy’. I would be informing your customers that although our networks will work hard to process all the freight both services may have an additional 24 hours added onto them.

We hope things will improve quickly, but we have to be realistic in our approach.

Although we have received no official notifications regarding service issues, we have seen before what happens when the networks become choked. I just wanted you all to be aware too. As your freight provider we will continue to work hard and long to keep your businesses connected to your customers.

We hope you all are keeping safe in these unfortunate circumstances and thank you for your continued support.

If you have any queries regarding any of the above, please feel free to contact our support team on +44 (0) 1623 559966

COVID-19 and Pharmacy Medical

How the current Coronavirus situation is impacting Pharmacy Medical

Here at Pharmacy Medical, we would like to inform you that business will be operating as normal and that we are closely monitoring the developments of COVID-19 and its impact on our customers and delivery partners. Although our customers can continue to purchase online, we would like to discourage from the collect in store option.

Stock levels of our core products, Controlled Drugs Cabinets, Medicine Cabinets and MDS Drugs Trolleys are high on most SKU’s and our couriers are operating a normal service at the time of writing.

We are also pleased to confirm that having spoken to all our suppliers, we have no known current supplier chain issues. As a result, we are confident of continuing production and supply as normal.

Our elevated stock levels are also allowing us to fast track any orders relating to COVID-19. Large stock orders and bespoke orders will be subject to shorter than usual lead times, with an estimate of 5-7 working days subject to volumes.

Stock items are as ever on a 24 hour dispatch.

If your order is urgent medical equipment relating to COVID-19, please let us know and we will do our best to have it with you as quickly as possible.

Hygiene in Production

Given the current situation we have taken extra measures within the production process to maintain high levels of personal and product hygiene. Alcohol hand gel stations have been installed in our factory and personal distancing has been implemented as best we can during a usual working day. Increased frequency of sanitation of all contact areas has been implemented also.

Our Delivery Partners and Coronavirus COVID-19

Palatalised Deliveries:

Freight deliveries to the UK and Ireland are currently fully operational. However additional infection reduction measures have been put into place:

In an attempt to reduce the exposure risk to delivery teams there will be a change to how a delivery is signed for (POD).
After consultation with the APN (Association of Pallet Networks) an agreed consensus for alternative ePod (sign on glass) has been agreed with immediate effect and until further notice.
1. Delivery points will no longer be able to ‘Sign on Glass’ to record an electronic signature.
2. Delivery points must provide the delivery agent with a signed piece of paper of their own that can be photographed and used a ‘Captured Signature’.
A further reduction may be for our networks to capture the Surname of the recipient Only. We will advise if this is to take effect.

Small Parcel Deliveries

For small parcel deliveries, we use DPD Local. The following is their latest information as of the 18th March 2020.

“At present we can report that our parcel collection, sortation and delivery operations continue as normal.”

At the point of delivery

DPD Local are no longer asking customers to sign handheld units and instead drivers will sign it on their behalf. DPD Local will record the consignees name and a ‘Delivered on Authority’ message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

DPD Local are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

We hope you all are keeping safe in these unfortunate circumstances and thank you for your continued support.

If you have any queries regarding any of the above, please feel free to contact our support team on +44 (0) 1623 559966