Delivery Terms and Conditions From Pharmacy Medical’s Terms and Conditions

The following information is extracted from Pharmacy Medicals general terms and conditions.

You can read the full terms and conditions by clicking here.

  1. Delivery

6.1. Pharmacy Medical shall deliver your order via our chosen carrier. All controlled drugs cabinet prices quoted on our web site include our Free Standard Delivery Service.

6.2. The Free Standard Delivery Service is a Monday to Friday during office hours, delivery to a ground floor kerb side location with assisted off-load if requested by delivery driver. A delivery charge may be incurred on certain orders where the delivery route includes stairs.

6.3. Special delivery services may be available as a delivery option and may be subject to a charge as indicated on our Web site.

6.4. Expected delivery dates may be given for an order and are given as a guide only. Pharmacy Medical cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from a later delivery.

6.5. Deliveries are only made to UK mainland addresses. If required, we can quote for Non-UK mainland and International delivery options.

6.6. In the event delivery of your order is aborted by our carrier we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise. An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors. If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.

6.7. Small item delivery. Small item delivery will be attempted to the delivery address once. If no one is available to accept delivery a card should be left for the customer to contact the carrier. Delivery will then be attempted a further two times if no contact is made by the customer. If after these attempts the product can not be delivered, the product will be held at the local depot for a working week awaiting customer collection. If no collection is made after this time, the product will be returned to Pharmacy Medical. Delivery can then be re arranged at an additional cost.

  • Please be aware of the following
    • Please note that delivery vehicles will require access to the property. Please inform us of any access issues, maximum vehicle weights etc. If we are not notified and the courier can not delivery, additional charges will be incurred, either to return the goods to us, or to redeliver in a smaller vehicle.
    • Failed deliveries will have a re-delivery charge. This will vary depending on location and size of order.
    • Please DO NOT sign for damaged goods.
    • If your order is urgent, please let us know and we will endeavour to get it to you as quickly as possible. We take no responsibility for issues caused by products not arriving to a customers time-frame.