Privacy Policy

DC Medical Solutions Limited
Last Updated: 7 July 2026

  1. Introduction

DC Medical Solutions Limited (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, purchase products or services, subscribe to marketing communications, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable data protection laws.

By using our website, you acknowledge the practices described in this Privacy Policy.

  1. Who We Are

DC Medical Solutions Limited
Registered in England and Wales

Registered Address: 7 St John Street, Mansfield, Nottinghamshire, United Kingdom, NG18 1QH

Email: sales@dc-medical.co.uk

Telephone: 01623 443000

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.

  1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Company or organisation name
  • Order information
  • Communications you send to us
  • Marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Website usage data
  • Pages visited
  • Time spent on pages
  • Referral sources
  • Interactions with website content

Transaction Information

When you make a purchase through our website, we collect information necessary to process and fulfil your order, including:

  • Customer details
  • Billing and delivery information
  • Products purchased
  • Order history
  • Payment-related information
  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by ourselves and trusted third-party providers.

These include:

  • Google Analytics
  • Google Ads
  • Klaviyo
  • WooCommerce

Cookies help us to:

  • Ensure the website functions correctly
  • Remember user preferences
  • Analyse website traffic and performance
  • Measure advertising effectiveness
  • Deliver personalised advertising
  • Improve website functionality
  • Provide relevant email and SMS marketing communications

Where required by law, we will obtain your consent before placing non-essential cookies on your device.

You may manage or withdraw your cookie preferences through your browser settings or our cookie consent tools.

  1. How We Use Your Information

We may use your personal information to:

  • Process and fulfil customer orders
  • Deliver products and services
  • Respond to enquiries and customer service requests
  • Manage customer accounts
  • Send order confirmations and service communications
  • Send marketing communications where permitted
  • Personalise website content and customer experiences
  • Improve our website, products, and services
  • Analyse website performance and customer behaviour
  • Prevent fraud and maintain website security
  • Comply with legal and regulatory obligations
  1. Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following legal bases:

Contract

Processing is necessary to fulfil a contract with you or take steps before entering into a contract.

Legitimate Interests

Processing is necessary for our legitimate business interests, including:

  • Improving our services
  • Website administration
  • Fraud prevention
  • Direct marketing to existing customers where permitted by law

Consent

We rely on consent for certain marketing activities and the use of non-essential cookies.

You may withdraw consent at any time.

Legal Obligation

Processing may be necessary to comply with legal, accounting, regulatory, or tax obligations.

  1. Sharing Your Information and Third-Party Service Providers

We do not sell your personal information.

However, we may share your information with trusted third-party providers who help us operate our business and website.

WooCommerce

We use WooCommerce to operate our online store and process customer orders.

WooCommerce may process:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order information
  • Payment-related information

This information is necessary for order processing, fulfilment, customer account management, accounting, and compliance purposes.

Klaviyo

We use Klaviyo as our email and SMS marketing platform.

Klaviyo may collect and process:

  • Email addresses
  • Mobile telephone numbers
  • Purchase history
  • Website activity
  • Product views
  • Cart activity
  • Customer engagement with emails and SMS messages

We use Klaviyo to:

  • Send email marketing communications
  • Send SMS marketing communications
  • Personalise marketing content
  • Analyse customer behaviour
  • Improve customer experiences
  • Create audience segments for advertising and remarketing

Where required, marketing communications are sent only with your consent or another lawful basis under applicable law.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.

Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect:

  • IP address
  • Device information
  • Browser information
  • User interactions
  • Page views
  • Session duration
  • Traffic source information

This information helps us improve the performance, functionality, and user experience of our website.

Google Ads

We use Google Ads to display advertisements and measure their effectiveness.

Google Ads may use cookies and similar technologies to:

  • Deliver personalised advertisements
  • Measure advertising performance
  • Conduct remarketing campaigns
  • Build advertising audiences
  • Improve campaign effectiveness

In addition, our Klaviyo integration may synchronise customer audience segments, including customer and lapsed-buyer groups, with Google Ads to facilitate targeted advertising campaigns.

This processing may involve the use of identifiers and audience information for advertising purposes where consent has been obtained where required by law.

Payment Service Providers

Payments are processed securely through third-party payment service providers.

We do not store complete payment card information on our systems. Payment information is handled by the payment processor in accordance with their own privacy and security policies.

Professional Advisers and Service Providers

We may also share information with:

  • IT service providers
  • Website hosting providers
  • Accountants
  • Legal advisers
  • Business consultants

Where necessary for the operation of our business.

Legal and Regulatory Disclosures

We may disclose personal information where required by:

  • Law
  • Court order
  • Government authority
  • Regulatory body

Or where necessary to establish, exercise, or defend legal claims.

  1. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we will ensure appropriate safeguards are in place, including:

  • UK International Data Transfer Agreements (IDTA)
  • UK-approved Standard Contractual Clauses
  • Adequacy regulations
  • Other lawful safeguards recognised under UK GDPR
  1. Data Security

We take data security seriously and implement appropriate technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Alteration
  • Disclosure
  • Misuse

While we strive to protect your personal information, no electronic transmission or storage system can be guaranteed to be completely secure.

  1. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

  • Providing products and services
  • Maintaining business records
  • Meeting legal and regulatory obligations
  • Resolving disputes
  • Enforcing agreements

When personal data is no longer required, it will be securely deleted, anonymised, or destroyed.

  1. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to erase personal information in certain circumstances
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to withdraw consent
  • The right not to be subject to solely automated decision-making where applicable

To exercise any of these rights, please contact us using the details provided in this policy.

  1. Marketing Communications

Where permitted by law or where you have provided consent, we may send you:

  • Promotional emails
  • Marketing newsletters
  • Product updates
  • SMS marketing messages

You can opt out at any time by:

  • Clicking the unsubscribe link in our emails
  • Following SMS opt-out instructions
  • Contacting us directly

Opting out of marketing communications will not affect essential service-related communications.

  1. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage you to review their privacy policies before providing any personal information.

  1. Children’s Privacy

Our website and services are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete that information promptly.

  1. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services.

Any updates will be published on this page together with a revised “Last Updated” date.

  1. Contact Us

DC Medical Solutions Limited
7 St John Street, Mansfield, Nottinghamshire, United Kingdom, NG18 1QH

Email: sales@dc-medical.co.uk

Telephone: 01623 443000

For any questions regarding this Privacy Policy or your personal information, please contact us using the details above.